Privacy Policy

1. Who we are

ShashiLabs is a business operated by Shashi Shah, based in Bengaluru, Karnataka, India. We provide AI-powered business solutions to small and mid-size businesses. References to "we", "us", or "ShashiLabs" in this policy refer to this business.

Contact: sales@shashilabs.com | WhatsApp: +91 63646 52211

2. What data we collect

When you interact with our website or services, we may collect:

• Contact details you provide: name, email address, phone/WhatsApp number, company name
• Business information: industry, size, problem description, budget range
• Usage data: pages visited, time on site (via basic analytics if enabled)
• Communication records: messages exchanged via WhatsApp or email

When you use one of our AI solutions as a client, we may also process data on your behalf (such as customer orders or lead information) as described in your Service Agreement.

3. Why we collect it

• To respond to your enquiry and assess whether we can help you
• To deliver the services agreed in your Scope of Work or Service Agreement
• To send you relevant updates about your project or our services (you can opt out at any time)
• To comply with legal obligations

4. How we use your data

We use your data only for the purposes listed above. We do not sell your data to third parties. We do not use your data for advertising. We do not share your data with anyone except where required to deliver our services (e.g. if a project requires integration with a third-party platform, only the minimum necessary data is shared).

5. Data storage and security

Data you share with us is stored securely. For our AI solutions, data is stored in systems with appropriate access controls and, where applicable, encryption in transit and at rest. We take reasonable steps to protect your information from unauthorised access, disclosure, or loss.

6. Your rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

• Know what personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data (subject to legal and contractual obligations)
• Withdraw consent for data processing at any time
• Nominate another person to exercise these rights on your behalf

To exercise any of these rights, contact us at sales@shashilabs.com. We will respond within 30 days.

7. Data retention

We retain your contact information for as long as we have an active business relationship with you, or as required by law. Enquiry data from leads who did not become clients is retained for a maximum of 12 months. You may request deletion at any time.

8. Cookies

Our website uses minimal or no cookies. If we add analytics in future, we will update this policy and add a cookie consent notice.

9. Children's data

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or WhatsApp to active clients. The latest version will always be available at shashilabs.com/privacy.html.

11. Contact

For any privacy-related questions, requests, or complaints, contact us at sales@shashilabs.com or via WhatsApp at +91 63646 52211.