Capture, confirm and track customer orders without losing messages. No app needed for you or your customers.
During busy hours, messages pile up. Customer details are captured differently every time. There is no simple way to track order status or follow up — and the business depends entirely on staff memory instead of a structured system.
Orders get buried in chats during peak hours
Customer details are captured inconsistently across conversations
No simple tracker for order status and follow-up
Owners depend on staff memory instead of a structured workflow
Every order is captured and logged automatically — nothing gets buried in a chat thread.
All orders land in Google Sheets with customer details, items, and a status column — always current.
Customers receive your catalogue automatically — no staff needed to send it manually each time.
Works on channels your customers already use. No download, no signup required on their end.
+ GST · Annual billing available (2 months free) · 10-day free trial on all plans
| Plan | ||||
| Core Features | ||||
| Order intake via WhatsApp & Web | ✅ | ✅ | ✅ | Custom |
| AI shares menu / catalogue automatically | ✅ | ✅ | ✅ | Custom |
| Captures quantity, address & instructions | ✅ | ✅ | ✅ | Custom |
| Order confirmation sent to customer | ✅ | ✅ | ✅ | Custom |
| Order status check by message | ✅ | ✅ | ✅ | Custom |
| Storage & Tracking | ||||
| Google Sheets order log with status | ✅ | ✅ | ✅ | Custom |
| Orders per month | 50 (trial) | Up to 300 | Up to 1,000 | Unlimited |
| WhatsApp number | Platform | Platform | Platform / Own | Client number |
| Setup support | Self-serve | Basic | Basic | Assisted |
Small businesses receiving regular WhatsApp orders — retailers, home sellers, service providers, cloud kitchens, and local stores.
Businesses with a small team that currently manage orders via WhatsApp groups or spreadsheets and need a cleaner system.
Businesses already using a full e-commerce platform with a built-in order management system.
Meena takes custom cake orders over WhatsApp. By Sunday afternoon, threads pile up and she misses a delivery address. With OrderDesk, every chat becomes a structured entry in her Google Sheet — nothing falls through.
Ravi's stationery store takes bulk orders via WhatsApp. Different staff reply differently — quantity errors, wrong addresses. OrderDesk standardises every intake so the log is always accurate regardless of who's on duty.
A customer asks "is my order ready?" — instead of a staff member digging through chats, the customer gets an instant status reply. No call needed. No delay. No dependence on who's available.
"We're in early access — be among our first reviewers. Try OrderDesk free for 10 days and share your experience."
Yes. The AI accepts natural input and asks only for missing details — customers don't need to follow a strict form or download anything.
Yes. Customers send a message asking for their order status and receive an instant reply — no call to the owner needed.
Trial and Starter plan users use the platform's shared number. Growth plan users can configure their own WhatsApp Business number as an option.
Yes. Every new order is logged immediately with all captured details and a status column that can be updated manually by your team.
Yes. Your catalogue is loaded into the system once and the AI shares it with every customer automatically. Updates to the catalogue are reflected immediately.
Start your free trial — see how OrderDesk turns chat messages into a structured, trackable order log.